“Oh no! We want your new plants to thrive when they get home.Unfortunately, we cannot change this policy, but we do try to make it clear with signs in store and on our website so that it won’t be a surprise to our shoppers. “Javier, I’m sorry to hear that you were frustrated by our 15-day return timeline.Please join our mailing list if you’d like to be notified about our sales. “Thanks for stopping by to check out our store! We do offer discounts a few times a year, which might bring our prices closer to the range you are looking for.This is not how we do business and we would appreciate the chance to make it up to you. I looked into it and you are completely right - it took us 3 days to return your estimate, which is entirely too long and not in line with our promise of a 24 hour turnaround.
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